“We are 14 weeks ahead compared to last year. It’s all going swimmingly with sales this year… I think it gave our newer members of the team the confidence they needed.”
I design effective courses to cover everything that you need to know about sales, from preparing and planning, relationship building, establishing needs and wants, presenting solutions and gaining commitment. My step by step courses will allow you to master the essential skills of selling.
This training day is designed to equip you with the necessary skills and techniques to deliver a captivating and notable presentation. Whether you are an individual who has to make a presentation, or a professional who has to give an effective business delivery, this course will give you the confidence and the structure you need.
I will help you eliminate time wasting habits so that you can develop a structured and time efficient approach to your day. By utilising a variety of tools and techniques you will learn how to organise your time more effectively, so that you can get more done in less time.
A foundation level course which will explore the basic elements of customer service, including managing customers’ expectations, understanding the importance of empathy, learning about different personality styles, and exploring satisfactory outcomes for both you and the customer.
Effective communication is the key in any field. There are specific strategies and techniques that will help improve your interpersonal communication skills. By undertaking this course I will show you how to develop the appropriate expertise to become a great communicator.
The coaching models and skills you will acquire on this course can be applied in a wide range of workplace situations. By developing effective coaching skills, you and your managers will be able to confidently improve the competence and performance of your employees.